Further to the many complaints I have received from constituents, I recently met with representatives from the Bradford on Avon Health Centre and the Integrated Care Board (former CCG - they set local priorities and resource).
I know all surgeries have struggled with the COVID backlog and workforce issues but the issues with Bradford surgery do pre date COVID, and the majority of the complaints I receive or hear about are in relation to Bradford on Avon Health Centre.
The good news is that the health centre are very aware that the service they have provided recently has not met the expectations of patients. In response they said:
The practice has taken on a full time business and development manager who has already begun changing the phone triage and appointments system
They are actively recruiting for more receptionists, who will also receive specialist training
Pre bookable appointments are returning - patients will be able to book 3/7/14&28 days in advance - no longer having to try their luck on the day
There is also a recruitment drive for further GPs and more healthcare assistants to meet demand
I have also been given assurances that no patient will be refused a face to face appointment should they require one - this is really important and I urge anyone who does not find this happening in reality to contact me
The health centre and ICB were very much in listening mode, they are also engaging with their patient group and really want to deliver a much improved patient experience.
They have committed to continue to hear feedback from me so thank you to all those who have made contact so far, I will continue to do what I can to make your voice heard and improve the service you experience.
Please do let me know if you experience problems with the surgery or elsewhere - [email protected]
