182015Jun

Celebrating the work of Citizens Advice in Wiltshire

Michelle DonelanI am thankful for the staff and volunteers at Chippenham Citizens Advice for providing constituents with the advice and support they need to solve their problems.

At an event in parliament on Tuesday 16 June 2015 I met people from across the Citizens Advice service. I also learnt about the invaluable insight local Citizens Advice have about problems experienced by their constituents.

Wiltshire’s CAB provides free confidential and impartial advice to people in the county face to face and over the telephone. There is also a national website providing advice online, over email and via a web chat from www.citizensadvice.org.uk

Common issues reported to the local Citizens Advice include queries about benefits, debt problems, employment and housing.

Nationally the Citizens Advice service helps 2.5 million people a year with 6.2 million issues.

Evidence from the charity shows Citizens Advice helps to solve two in three people’s problems. Where problems can’t be fully resolved Citizens Advice will work with relevant local and national organisations to help sort out systemic issues.

The CAB does a great job in helping people solve their problems, and developing the skills and confidence people need to help themselves. As your local member of Parliament, I’m keen to work closely with Citizens Advice to make sure people get access to the help they need and tackle any local issues together.

Volunteers are the bedrock of the Citizens Advice service. I’d like to thank the people who give up their own time to help others and recognise their contribution to our local community.

Citizens Advice Chief Executive Gillian Guy said:

“The right advice and support can transform lives. Local Citizens Advice solve the problems for two in three of our clients, and empower people to develop the skills and confidence they need to help themselves.

“It’s really important that people are able to access free and impartial advice as and when they need it, whether face to face, over the phone or online. We’re pleased to work with MPs to help them solve their constituents’ problems and address local and national issues.”